Star 23 Enterprise

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WHAT IS YOUR RETURN POLICY?

Domestic returns will be accepted for a refund to the original method of purchase, within 30 days of the date the order was shipped.

Returns are subject to an $8 shipping and handling fee, which will be deducted from your refund. Please note that any outbound shipping costs paid are non-refundable.

Products must be returned unworn, unwashed, in their original condition, and with all tags attached. Please include the original order packing slip in your return package. Please do not return items from multiple orders in a single return. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Products marked as “Final Sale” are not eligible for return.

Visit our return center here to begin your return. Alternatively, you can access your customer account, view your order history, and select items for return. Please reach out to info@yx8.408.myftpupload.com if you run into any issues while initiating a return.

CAN I EXCHANGE MY ITEM?

At this time we are not able to offer exchanges. We recommend requesting a return for the item you’d like to return and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.

WHERE IS MY RETURN/REFUND?

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 7 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

WILL I BE REFUNDED FOR SHIPPING?

Unfortunately, any outbound shipping fees from the original order are not refundable.

Contact us at info@yx8.408.myftpupload.com for questions related to refunds and returns.